Contact Us
Contact Channels
📧 User Support
App issues, bug reports, feature requests
Typical response within 1–2 business days
🤝 Business Partnerships
Brand collaborations, distribution, content licensing
Please prefix the email subject with "Business"
📰 Media Inquiries
Interviews, product reviews, event invitations
Please prefix the email subject with "Media"
🛡️ Privacy & Security
Personal-data complaints, security vulnerability reports
Please prefix urgent security issues with [URGENT]
Frequently Asked Questions
How do I delete my account?
Open the MIGO FIT App → Me → Account Settings → Delete Account. Alternatively, email User Support above to request deletion.
How do I request a refund?
iOS users should submit refund requests through Apple's official channel (reportaproblem.apple.com); Android users should submit through Google Play's help center or email 1348270542@qq.com. See Terms of Service §5.4 for full details.
How do I cancel auto-renewing membership?
- iOS: iPhone Settings → Apple ID → Subscriptions;
- Android: MIGO FIT App → Me → Membership, or Google Play → Subscriptions.
Is pose estimation accurate? Are my videos uploaded?
Pose estimation runs entirely on-device in real time. Image frames are never uploaded to our servers or saved to your photo library. We only upload anonymised workout stats (exercise type, rep count, duration) for your personal training records.